House policies at Chimelong Hotel, written plainly. Anything not covered here — the team answers quickly in Mandarin or English at +86-20-84786838.
Check-in & check-out
Check-in generally opens mid-afternoon and check-out runs to around midday — the exact windows are shown on your Trip.com rate confirmation. Arriving early or leaving late? Ask — early check-in and late check-out are granted subject to availability (reviewers report the team extending check-outs when travel went sideways), and luggage storage keeps the last park morning fully usable either way. Peak-season check-in queues are real: arrive with your booking confirmation handy.
Bookings & payment
Rates booked through Trip.com are confirmed at booking; payment follows the conditions of the rate you chose — many options allow payment at the hotel, and free-cancellation choices are available on most categories. China uses the yuan (CNY); international cards are accepted at the hotel, and Alipay or WeChat Pay (both now accept foreign cards) cover everything else. Package deals that fold park tickets and the circus show in are frequent — check the offers on your dates.
Children & families
Children of all ages are welcome — the hotel features among the 2026 Global 100 Family Hotels. The Exploration Kid’s Room, Parent-child Room and Family Room cover most family configurations; extra-bed policies vary by rate, so check the conditions on your Trip.com booking or ask the team before arrival. The children’s corridor and the pool keep the non-park hours full.
Food & the resort rule
Food delivery is not allowed inside the resort — the rule the reviews mention most often, so it is worth knowing before you build a delivery-based plan. Meals run through the hotel’s outlets and the resort’s restaurants; snacks bought before entering the resort zone are the usual workaround for park bags.
Transfers & parking
The resort is reachable by metro (Hanxi Changlong, Lines 3 & 7), high-speed rail (Guangzhou South, ~11 km) and air (Baiyun, ~45–50 km). Taxis and ride-hailing are straightforward, the resort’s shuttle buses cover everything inside the gates, and parking is available for guests driving in — ask the front desk for the current arrangements on your dates.
Pets
Pets are generally not permitted, with the usual exception of service animals — contact the team in advance so arrangements can be made. The resident tigers and flamingos, guests agree, provide sufficient animal company.
Smoking
Guest rooms and indoor public areas are non-smoking. A designated outdoor smoking area is provided; smoking-permitted room requests are subject to availability and should be made at booking.
Housekeeping & laundry
Rooms are refreshed daily to the standard the 2018 renovation set — reviewers call the housekeeping thorough. Laundry and dry cleaning handle the week-long trip’s accumulation, and the tub-and-shower bathrooms with the usual toiletries and hair dryers come standard in every room.